Terms And Conditions

Catford Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Catford Carpet Cleaning provides professional cleaning services to residential and commercial customers within our service area. By making a booking, accepting a quotation, or allowing our operatives access to your property, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

1.1 Client means the individual or organisation requesting and receiving the cleaning services.

1.2 Company means Catford Carpet Cleaning, the provider of cleaning services.

1.3 Services means the cleaning services described in our quotation, booking confirmation, or as otherwise agreed in writing between the Client and the Company.

1.4 Premises means the property where the Services are to be carried out.

1.5 Operatives means the Companys employees, subcontractors, and agents who perform the Services.

1.6 Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

2.1 The Company provides carpet cleaning and related services, which may include upholstery cleaning, rug cleaning, hard floor cleaning and other associated cleaning work as described in our quotations and booking confirmations.

2.2 The exact scope of the Services will be agreed at the time of booking or quotation. Any additional tasks requested by the Client on the day of service are subject to the Operatives availability and may incur additional charges.

2.3 The Company reserves the right to decline work that is unsafe, not reasonably accessible, or beyond the expertise or equipment of our Operatives.

3. Booking Process

3.1 Bookings may be requested by the Client through our website contact forms or other communication channels made available by the Company from time to time.

3.2 A booking is not considered confirmed until the Client has received an explicit booking confirmation from the Company. Verbal quotations are indicative only and are not binding until confirmed by the Company in writing or through an agreed booking confirmation process.

3.3 The Company may request information about the Premises, including property type, access arrangements, parking availability, approximate carpet or upholstery area, and any known stains, damage, or special conditions. The Client agrees to provide accurate information so that the Company can allocate appropriate time, resources, and pricing.

3.4 The Company may in its discretion require a deposit or pre-authorisation for certain bookings, larger jobs, or at peak times. Any such requirement will be communicated to the Client before confirming the booking.

4. Access and Client Obligations

4.1 The Client must ensure that the Operatives have safe and timely access to the Premises at the agreed time. If access is delayed or prevented, waiting time or abortive visit fees may apply as set out in these Terms.

4.2 The Client is responsible for providing reasonable access to electricity, water, and lighting as required for the performance of the Services. If such utilities are not available, the Company may not be able to complete the work and may charge a cancellation or call-out fee.

4.3 The Client must remove small and breakable items from the areas to be cleaned, secure valuables, and ensure that pets and children are kept away from the work area during and after cleaning until carpets and surfaces are dry and safe.

4.4 The Company will not move heavy furniture, appliances, or large items unless specifically agreed. If such movement is agreed, it is done at the Clients risk and the Company will not be liable for any damage unless caused by negligence.

5. Pricing and Quotations

5.1 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of standard cleaning materials and equipment provided by the Company.

5.2 Quotations are based on the information supplied by the Client and on standard levels of soiling. The Company reserves the right to revise quotations if the information supplied is inaccurate or incomplete, or if on arrival the level of soiling, staining, or access difficulty is significantly different from that described.

5.3 Any revised price will be discussed with the Client before the Services are carried out. If the Client does not agree to the revised price, the Company may cancel the booking and may charge a reasonable call-out fee to cover travel and time costs.

6. Payments and Charges

6.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services.

6.2 The Company may accept various forms of payment, including card payments or bank transfer, subject to availability and any minimum transaction conditions. The Client is responsible for ensuring that payment can be made using the chosen method.

6.3 For commercial Clients or larger projects, the Company may agree alternative payment terms such as payment within a specified number of days from the date of invoice. Such terms will be agreed in writing before the commencement of the Services.

6.4 If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, as well as reasonable costs incurred in pursuing late payments.

6.5 The Client is not entitled to withhold payment or set off any amount due against alleged claims against the Company unless agreed in writing or ordered by a court.

7. Cancellations, Rescheduling and Missed Appointments

7.1 The Client may cancel or reschedule a booking by giving reasonable notice. The required notice period and any applicable charges will be stated in the booking confirmation or communicated at the time of booking.

7.2 If the Client cancels or reschedules a booking with less than the minimum notice period, the Company may charge a late cancellation fee, which will normally be a reasonable percentage of the quoted price or a fixed call-out fee.

7.3 If the Client fails to provide access to the Premises at the agreed time or the Operatives are unable to carry out the Services due to circumstances within the Clients control, this may be treated as a late cancellation and subject to the same fees.

7.4 The Company will use reasonable endeavours to attend all booked appointments on time. However, appointment times are approximate, and minor delays may occur due to traffic, weather, or operational issues. The Company will notify the Client of significant delays or the need to reschedule where reasonably possible.

7.5 In the unlikely event that the Company needs to cancel or reschedule a booking due to circumstances beyond its control, the Company will offer the Client an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

8. Cleaning Results and Limitations

8.1 The Company will perform the Services with reasonable skill and care, using appropriate cleaning methods and products for the type of carpet, fabric, or surface where this information is made available.

8.2 While the Company aims to achieve the best possible cleaning results, the outcome may be influenced by factors beyond its control, including but not limited to age of carpet or fabric, pre-existing wear, fading, staining, previous cleaning methods, and the nature of spills or contaminants.

8.3 The Company does not guarantee complete removal of all stains or odours. Certain substances may cause permanent discolouration or damage that cannot be remedied by cleaning.

8.4 The Client is responsible for informing the Company of any known issues with carpets, rugs, upholstery, or flooring, including shrinkage risks, colour instability, existing damage, or manufacturer care instructions.

9. Liability and Insurance

9.1 The Company will take reasonable care when providing the Services and will be responsible for any direct damage to the Clients property caused by the negligence of its Operatives, subject to the exclusions and limitations set out in this section.

9.2 The Company holds insurance appropriate to the nature of the Services. Details of cover may be provided on request. Any claim must be reported to the Company as soon as reasonably possible and in any event within 7 days of completion of the Services.

9.3 The Company will not be liable for:

a damage arising from pre-existing defects, wear, or deterioration of carpets, fabrics, or surfaces

b damage resulting from inaccurate or incomplete information provided by the Client about the Premises or items to be cleaned

c loss or damage to items not removed or secured by the Client prior to cleaning, including small, breakable, or valuable items

d any indirect, special, or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.

9.4 The Companys total liability in respect of any claim arising under or in connection with the Agreement, whether in contract, tort including negligence, or otherwise, shall be limited to the amount paid or payable by the Client for the relevant Services, or to the level of insurance cover available, whichever is greater.

10. Health, Safety and Waste Regulations

10.1 The Company operates in accordance with applicable UK health and safety legislation and expects Clients to cooperate in maintaining a safe working environment.

10.2 The Client must inform the Company of any known health and safety risks at the Premises, including hazardous materials, restricted areas, or special access requirements.

10.3 The Company will handle and dispose of waste generated during the Services in compliance with relevant UK waste regulations and local requirements. This may include the disposal of used cleaning solutions, packaging, and other non-hazardous waste associated with the cleaning process.

10.4 The Company is not responsible for removing or disposing of large quantities of household or commercial waste, hazardous waste, or items classified as controlled waste under UK law, unless expressly agreed in writing and subject to additional charges and regulatory requirements.

10.5 The Client is responsible for complying with any building or estate regulations regarding access, parking, waste handling, noise, and working hours. Any penalties or charges arising from non-compliance with such regulations, where caused by inaccurate information or instructions from the Client, will be the Clients responsibility.

11. Complaints and Service Issues

11.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible and, in any event, within 48 hours of completion of the work.

11.2 The Company will investigate all complaints and, where appropriate, may arrange a visit to inspect the work and attempt to resolve the issue. This may include a re-clean of the affected area or another reasonable remedial action.

11.3 The Companys obligation to rectify defects is conditional upon the Client providing reasonable access and cooperation and not having attempted remedial work using other providers or methods that may complicate or worsen the issue.

12. Privacy and Data Protection

12.1 The Company collects and uses personal information necessary to accept and manage bookings, deliver the Services, and administer the relationship with the Client.

12.2 The Company will treat personal information in accordance with applicable UK data protection laws and will take reasonable steps to protect it from unauthorised access or disclosure.

12.3 The Company may use Client contact details to provide service-related communications and, where permitted, occasional marketing about relevant services. Clients may opt out of non-essential marketing communications at any time.

13. Amendments to Terms and Conditions

13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the way we do business.

13.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless changes are required by law or agreed with the Client.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

15.3 The Agreement is between the Company and the Client. No other person shall have any rights to enforce any of its terms.

15.4 The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.