Privacy Policy

Catford Carpet Cleaning Privacy Policy

This Privacy Policy explains how Catford Carpet Cleaning collects, uses, stores, and protects your personal data when you use our carpet cleaning and related services. It applies to all Catford Carpet Cleaning customers in our service area, including existing, former, and prospective customers who make enquiries about our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller

For the purposes of data protection law, Catford Carpet Cleaning is the data controller. This means we decide how and why your personal data is used when you interact with us, for example when you request a quote, make a booking, or receive services at your property.

Types of Personal Data We Collect

We collect only the personal data that is necessary for us to provide our services and run our business. Depending on how you interact with us, we may collect and process the following categories of personal data:

Identification and contact details, such as name, postal address, service address, billing address, and any other contact details you choose to provide.

Booking and service information, such as details of your requested services, property type and access details, preferred dates and times, instructions you provide to our technicians, and records of work completed.

Payment and transaction data, such as information about the services you purchase, the price paid, discounts applied, and payment method used. We do not store full card details when payments are processed through third party payment providers.

Communication data, such as enquiries, quotes, messages, complaints, feedback, and any other correspondence between you and Catford Carpet Cleaning, whether by phone, online forms, or other channels you use to contact us.

Technical and usage data, where applicable, such as basic information about how you use our website or online booking tools, including date and time of visits and pages viewed. We only collect this information where it is necessary for site functionality, security, or service improvement.

How We Collect Your Data

We collect personal data from you directly when you contact us, request a quote, make a booking, or use our services at your property. This may include information given by phone, in writing, through online forms, or in person.

We may also receive information about you indirectly when someone arranges a service on your behalf or provides your details as a contact person for access or billing. In such cases, we assume that the person providing your details has your permission to do so.

Lawful Bases for Processing

Under data protection law, we must have a lawful basis to process your personal data. Catford Carpet Cleaning relies on the following lawful bases:

Contract: We process your personal data to enter into and perform a contract with you, such as when you request a quote, make a booking, or receive cleaning services. This includes processing necessary for scheduling, delivering, and invoicing the services.

Legal obligation: We may need to process and retain certain data to comply with legal and regulatory requirements, such as financial and tax record keeping.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your rights and interests do not override those interests. This includes managing and improving our services, handling customer enquiries and complaints, maintaining records of work completed, and protecting our business from fraud or misuse.

Consent: In limited cases, we may ask for your consent to use your personal data for a specific purpose, such as sending certain types of marketing communications where they are not already permitted under legitimate interests. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data only for purposes that are compatible with the reasons for which it was collected. These purposes include:

Providing quotes, booking appointments, and supplying carpet cleaning and related services at your property.

Managing your customer account, including service history and invoices.

Responding to your enquiries, feedback, or complaints and providing customer support.

Collecting payment for services, processing refunds where applicable, and maintaining accurate financial records.

Improving our services, training our staff, and monitoring service quality.

Complying with legal and regulatory obligations, including taxation and accounting requirements.

Protecting our business, for example through record keeping, resolving disputes, or enforcing terms and conditions.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any related legal, accounting, or reporting requirements.

In practice, this means we will usually keep customer and booking records, including basic contact and transaction details, for a period that allows us to respond to queries about previous work and to comply with tax and accounting rules. Once data is no longer needed, we will securely delete or anonymise it.

Retention periods may vary depending on the type of data and our legal obligations. We review the data we hold periodically and remove anything that is no longer required.

Data Processors and Third Parties

In order to operate efficiently and provide our services, we may share your personal data with carefully selected third parties that act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and must keep it secure.

Data processors may include companies that provide booking or scheduling tools, payment processing services, accounting or invoicing systems, secure data storage or backup services, and IT support or website hosting providers.

We do not sell your personal data to third parties. We only share data where it is necessary for service delivery, business administration, or legal compliance. Where required, we may also share personal data with public authorities, regulators, or law enforcement agencies when we are legally obliged to do so.

International Transfers

Where any of our third party service providers store or process data outside the United Kingdom, we take steps to ensure that your personal data remains protected to a standard equivalent to UK data protection law. This may include using data transfer mechanisms recognised by law, such as standard contractual clauses or adequacy regulations.

How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or alteration. These measures include limiting access to personal data to staff and processors who need it, using secure systems and tools for storage and processing, and providing training to staff on data protection responsibilities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data held by Catford Carpet Cleaning. These rights apply to all customers in our service area, subject to certain legal limitations and conditions.

Right of access: You have the right to request a copy of the personal data we hold about you and to receive information about how we use it.

Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In some circumstances, you may have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not required to keep it for legal reasons.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase it.

Right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, particularly in relation to direct marketing.

Right to data portability: In some cases, you may have the right to receive personal data that you have provided to us in a structured, commonly used, and machine readable format and to request that it be transferred to another controller where this is technically feasible.

If you wish to exercise any of these rights, please contact us using your preferred communication method. We may ask you to provide information to verify your identity before we respond to your request. We aim to respond within one calendar month, or within any extended period permitted by law where a request is complex or numerous.

Complaints and Contact

If you have concerns about how we handle your personal data, you can contact Catford Carpet Cleaning using the contact details provided on our website or in our service documentation. We will take your concerns seriously and work with you to resolve any issues.

You also have the right to lodge a complaint with the UK Information Commissioners Office if you believe your data protection rights have been infringed. Details of how to do this are available directly from the Information Commissioners Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our business operations, or data protection law. The most current version will always apply to how we process your personal data. We encourage you to review this page periodically to stay informed about how we protect your information.